Complementary shipping in the UAE

Overview

  • This website is operated by Candia Cameo LLC . Throughout the site, the terms “we”, “us” and “our” refer to Candia Cameo. Candia Cameo offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

  • By accessing or using our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website.

  • If you do not agree to all the terms and conditions of this agreement, then you may choose not to access the website or use any of it services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

  • Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

  • You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Online Store Terms

  • Our store is hosted on Ecwid. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

  • Ecwid’s Terms & Conditions. https://www.ecwid.com/privacy-policy

  • By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use this site.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

  • Credit card information is always encrypted during transfer over networks.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Accuracy, Completeness, and Timeline of information”

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

  • This site may contain certain historical information. Historical information are not necessarily current and are provided for your reference only.

  • We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

Modification to the Services & Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Products or Services

  • All our products and services are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

  • All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

  • We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Accuracy of Billing and Account Information

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

  • We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  • You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  • For more detail, please review our Returns Policy.

 

Optional Tools

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

Third Party Links

  • Certain content, products and services available via our Service may include materials from third-parties.

  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

  • Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Content

  • If, at our request, you send certain specific submissions (for example pictures, information, reviews etc..) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

  • You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

Prohibited Uses

  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

  • We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

Disclaimer of Warranties, Limitation of Liability”

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

  • You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

  • In no case shall Candia Cameo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

  • Because some geographical jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Termination

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Entire Agreement

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law.

 

Changes to Terms of Service

  • You can review the most current version of the Terms of Service at any time at this page.

  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

  • Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Inquiry on Terms of Service

Questions about the Terms of Service should be sent to us at info@candiacameo.com

Privacy Policy

Overview

 

Candia Cameo LLC recognizes that your business is no one else’s. Customers, visitors and users (collectively, the “Users”) who use www.candiacameo.com (the “Site”) will have their privacy protected. To protect your privacy, Candia Cameo follows different principles in accordance with world-wide practices for customer privacy and data protection. This Privacy Policy sets out how Candia Cameo uses and protects any information that you give when you use this Site. By accessing this Site, using features of this Site and submitting information to Candia Cameo you are bound by all terms and conditions in the Terms of Use and this Privacy Policy.

 

Information we collect

 

Candia Cameo does not require you to register in order to access the Site, view products and User comments. Registration on Candia Cameo is required in order to post comments, submit designs, vote on designs and other features. When you register or make a purchase on the Site, personal information is collected and stored by Candia Cameo. Candia Cameo may also combine submitted information with information obtained from partner/other companies. Candia Cameo automatically receives and records other non personal information such as IP address, cookie information and websites visited (“Non-Personal Information”).

 

Use of information

 

Personal information collected by Candia Cameo is used for the following reasons:

– To contact you about the services on our Site in which you have expressed interest

– For billing purposes and to fill your order/s

– To send you newsletters as per your request

– To personalize the Site to your unique needs and provide better service

– To improve our Site based on your feedback

Information sharing and disclosure

 

Candia Cameo does not rent, trade or transfer your personal information with third parties except to provide the services or products requested by you with your permission or under the following circumstances:

– Shipping company, credit card processing company, email service provider or any other third party necessary in order to fulfill an order placed on our Site. These third parties are prohibited from using your personal information for promotional purposes.

– Candia Cameo shares Non-personal information for purposes of better understanding the usage of Site by Users and improving on that experience.

– Candia Cameo reserves the right to disclose your personal information as required by law if believed necessary to protect our rights or to comply with a legal process.

– In the event it is necessary to prevent, investigate or take action regarding unlawful, illegal or suspicious activities that violate the Terms of Use or as otherwise required by law

All information voluntarily shared by you through forums, comments, or blog posts are publicly available and your username is visible by other Users. Information voluntarily shared by you to Site is not considered personal information and is not subject to this Privacy Policy. Candia Cameo is not responsible for any information you submit that can be read by other Users and can be used to send you unsolicited information by other Users. Candia Cameo might from time to time choose to post personal information about a User for promotional or Site purposes, prior to posting said information Candia Cameo will obtain the User’s consent via email.

 

Protecting your information

 

Candia Cameo implements a number of security measures to maintain the security of your personal information. These security measures are implemented both during transmission of personal information and once received. The security of your personal information is important to us. All sensitive information submitted such as credit card information is encrypted using secure layer technology (SSL) by our third party online payment provider.

 

Use of cookies

 

A cookie is a piece of text stored by a User’s web browser, they enable the browser to remember passwords, orders and preferences when visiting a website. We use cookies to save your preferences, process shopping cart items and design scoring.

 

Third parties

 

In some instances the Site might contain links to other websites. Candia Cameo is not responsible or liable for activities and content on third party websites. We encourage you to read the privacy statement’s of third party websites. Candia Cameo may use third-party advertising companies to serve or track ads on our Site and other websites. Third-party advertising companies may use non-personal information about your visits to this Site or other websites in order to provide advertising that may be of interest to you and measure advertising effectiveness.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Edit or delete account

If your personally identifiable information changes, or if you no longer desire to maintain an account on Candia Cameo, you may correct, update, amend, delete/remove or deactivate it by making the desired changes on account profile page (https://www.candiacameo.com/online-store/account)

 

Changes to privacy policy

 

Candia Cameo may amend or update from time to time this Privacy Policy in its sole discretion and without prior notice. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Effective date

This policy was last modified October, 2021.

Contact information

If you have any question regarding this Privacy Policy, you can contact us at: info@candiacameo.com

 

Complimentary Shipping

Overview

 

Candia Cameo offers complimentary standard shipping on all orders above 500$, an additional 100$ flat fee for express (fast) shipping will be applied. For orders bellow 500$ a flat shipping fee of 80$ will apply for standard shipping and a flat shipping fee of 150$ will apply for express (fast) shipping.

For express shipping please send us an e-mail request to info@candiacameo.com.

 

Shipping

 

All jewelry pieces are handmade to order and produced entirely from scratch. Please allow 3-5 weeks for production and delivery. Candia Cameo orders are shipped with the reliability and accountability of UPS, DHL, FEDEX or EMIRATES POST shipping. Your order will be shipped to you fully insured. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt. All orders shipping within the U.A.E. will use 3 to 4 day standard shipping. All orders shipping outside the U.A.E. will have varying ship delivery times (not to exceed 10 business days). If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day. If you place an order on a holiday, Friday or Saturday, or after the cutoff on a regular business day, your order will begin processing the following business day.

Handling

 

All items are shipped via UPS, DHL, FEDEX or EMIRATES POST shipping.

We require a signature upon delivery of all shipments.

We do not ship to hotels, Post Office boxes or temporary locations.

All our products a insured against lost or damage. The coverage ends after delivery signature. Candia Cameo is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.

Shipping to an alternate address

 

If you will not be home to sign for your order, Candia Cameo can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

 

International shipping

 

Shipping is available worldwide.

All orders shipping outside the U.A.E. will have varying ship delivery times (not to exceed 10 business days).

We will pay all required U.A.E. customs fees at time of shipping. However, each individual country will have their own customs and trade rules and additional fees may be required for release to you. Please check with your local postmaster regarding arrival customs fees.

Returns

Overview

 

If you are not 100% satisfied, we’ll be happy to return or exchange your item, subject to the terms and conditions of this return policy. You may return or exchange the item within fivteen (15) days of receipt for a full refund less the cost of Shipping and handling costs. It is the responsabilty of the customer to ship the product back to us and he shall bare the costs. We value you and will always be reasonable. We ask that you do the same.

All returned items must be in their complete, unused and original condition, in it’s original packaging and accompanied by the warranty certification and proof of purchase. Pending refunds on returned items must show no signs of use, wear, or abuse. Any merchandise returned without a warranty card will not be refunded.

If the returned product does not meet the above requirements or multiple refunds and/or exchanges have been processed to the same person, entities, or controlling interests; we may exercise our right to refuse your return or exchange, and can not guarantee that we will send the non-returnable/non-refundable product back to you. Refunds are made for product purchase price, minus shipping and handling costs.

Bespoke, customized pieces, and final sale items are not eligible for return or exchanges.

To start the returns process, please reach out to info@candiacameo.com.

Refunds

Once your items are received and inspected by our team, an email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow approximately 7-10 business days for the refund process to be completed. This wait time will start on the first business day after your return has been received.

Payment options

Candia Cameo accepts all major credit cards: Visa, Mastercard, American Express and Discover.

  • Enter credit card and billing information once prompted during checkout process.

  • Candia Cameo does not save credit card information. For more details please view our Privacy Policy.

Candia Cameo may accept other payment options and installments, Contact us on info@candiacameo.com to request different payment options.

Buyback Promise

We offer a lifetime Buyback Promise for any Moissanite Stone certified by Candia Cameo and holding its original Candia Cameo Certificate.

The Buyback promise will be subject to a Quality Check (QC) by our QC department or by a certified laboratory as required, to determine the authenticity of the stone and to make sure it is damage free. A maximum of 4 days will be required for the QC process.

The buyback value will be mentioned inside your certificate and it is usually between 70% to 90% of the purchase value of the stone.

Candia Cameo holds the right to reject buying back a moissanite for any reason including but not limited to fraudulant acts, forgery, and counterfeiting.

Candia Cameo Certificate | CCC®

We certify that all of our CCC® branded Moissanites are authentic and comes with a Certificate of Authenticity and Limited Lifetime Warranty.

In addition to the Candia Cameo Certificate, we stand by all our jewelry and guarantee that all Candia Cameo pieces are free of manufacturing defect at the time of delivery. All of our fine jewelry comes with a six (6) month warranty in the rare event there is a problem with your jewelry. We will repair or replace the item at no charge if the problem is directly related to a structural, manufacturing defect.